The Richmond store is currently open for deliveries and collections only
This will remain the case for the foreseeable future and will be updated only once the government guidelines have been relaxed.
Monday to Friday: 9:30am to 5pm
Saturday, Sunday and Bank Holidays: closed
Unfortunately, ‘Unwanted Returns’ cannot currently be accepted. We will continue to provide replacements for faulty goods and, as
normal, will endeavour to solve any situation where it is felt that a solution has been mis-sold.
Placing of orders
Website: Please order directly from the website or generate a ‘Wishlist’ if you would like to be considered for a project discount and/or for the order to be sanity-checked.
Email: firstname.lastname@example.org for enquiries or to send a list of requirements.
Phone: 020 8940 1300 should you wish to discuss your requirements
Delivery of Orders
We will continue to send orders via DPD when despatching from our Richmond store. Their couriers normally provide a 1-hour delivery window and will implement a ‘contactless’ delivery service.
Special-order items will be sent directly from the suppliers, where possible.
Collection of Orders
Orders can be collected at pre-arranged times. We ask that you maintain a distance of 2m from the general public (who may be using the footpath that runs past the store) and staff. The door will remain closed until the goods are ready for collection and placed just inside the front door.
Deliveries to d-lite
We are accepting deliveries (contactless preferred) during opening hours. Once the door has been opened, please place the goods just inside when instructed to do so