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COVID-19 Update

The Richmond store is currently open for deliveries and collections only

This will remain the case for the foreseeable future and will be updated only once the government guidelines have been relaxed.


Opening hours

Monday to Friday: 9:30am to 5pm

Saturday, Sunday and Bank Holidays: closed



Unfortunately, ‘Unwanted Returns’ cannot currently be accepted. We will continue to provide replacements for faulty goods and, as

normal, will endeavour to solve any situation where it is felt that a solution has been mis-sold.


Placing of orders

Website: Please order directly from the website or generate a ‘Wishlist’ if you would like to be considered for a project discount and/or for the order to be sanity-checked.

Email: for enquiries or to send a list of requirements.

Phone: 020 8940 1300 should you wish to discuss your requirements


Delivery of Orders

We will continue to send orders via DPD when despatching from our Richmond store. Their couriers normally provide a 1-hour delivery window and will implement a ‘contactless’ delivery service.

Special-order items will be sent directly from the suppliers, where possible.


Collection of Orders

Orders can be collected at pre-arranged times. We ask that you maintain a distance of 2m from the general public (who may be using the footpath that runs past the store) and staff. The door will remain closed until the goods are ready for collection and placed just inside the front door.


Deliveries to d-lite

We are accepting deliveries (contactless preferred) during opening hours. Once the door has been opened, please place the goods just inside when instructed to do so