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Delivery & Returns

Delivery & ReturnsWithin the UK and to Europe

  • On the delivery day please check thoroughly you order and confirm to us by email if any items on your order had any damage, breakage, imperfections or shortages, we provide you with 36 hours to do so from the time of signing and receiving
  • Please check your order thoroughly as soon as possible after delivery. You have 36 hours to inform us in writing of any discrepancies
  • Orders will be delivered as complete and we will contact you if any out of stock items cause an unexpected delay.
  • Delivery charges: Flat rate up to 10 KG: Excluding VAT applies to all orders.
  • Mainland UK: £7.95 + VAT (Free for UK Mainland orders over £99 + VAT)
  • Rest of UK (Not Mainland) inc. Ireland, Scottish Highlands etc. £17.95 + VAT
  • Europe Zone 1: Belgium, France, Germany, Netherlands, Luxembourg £22.95 + VAT
  • Europe Zone 2: Austria, Denmark, £24.95 + VAT
  • Europe Zone 3: Spain, Italy, Slovakia, Czech Republic, £29.95 + VAT
  • Europe Zone 4: Sweden, Finland, Portugal, Poland, Hungary, Slovenia £34.95 + VAT
  • Please contact us directly if you would like to order outside of the listed zones

UK Orders: All delivery charges for all orders are none refundable and will be paid by the purchasers both directions in event of refund, exchange, and cancellation.

Delivery Times

UK Mainland orders will be sent on an overnight tracked service, usually via DPD Local, once despatched.

Other listed European zones will usually be 3 to 5 days from the date of despatch.

In Stock Items will usually be despatched the next working day following the date of order.

Returns

Please inform us via email of any intended returns. We will then provide you with a Returns Authorisation form and you will be responsible for timely and safe return of the goods without damage to any of the original packaging. We recommend using a 'signed for' delivery service.

Faulty or Mis-Sold Goods

If a fault is found within the warranty period, you will be refunded the cost of the return and we will provide a repair or replacement. If no fault is found you will be responsible for all delivery and investigation charges, where applicable.

Cancellation of unwanted orders

You have the right to cancel orders of stock items that are unfitted, unused, in pristine original packaging and in a fully re-saleable condition, provided that you notify us via email within 14 days of receiving the goods. Excluded items are special orders, clearance items, light bulbs and anything with a shelf life. The customer will be responsible for all delivery costs.

Any refunds due will be applied within 30 days of receipt of the returned goods.

Customer Services

d-lite.co.uk
68 Sheen Road
Richmond,
Surrey, TW9 1UF